For most of us, the COVID-19 pandemic is unprecedented.
But life insurers exist to provide relief when times are
tough. For more than 175 years the life insurance industry has been a source of
strength and support to American families.
At a time when COVID-19 is creating financial hardship for so
many families, life insurers are extending grace periods to give
policyholders who need it more time to pay their premiums.
Life insurers are working with state officials who have
declared a state of emergency so policyholders can make payments later and keep
coverage now. Among the possible accommodations
available for policyholders who are impacted adversely by COVID-19 and
request them are:
Allowing
premium payments up to a total of 90 days from the premium due date so that the
policy is not canceled or lapsed;
Allowing
reasonable repayment options for unpaid premiums;
Waiving
any late premium payment fees or penalties;
Providing
reasonable flexibility to policyholders or their beneficiaries regarding proof
of claim;
Providing
policyholders the ability to make premium payments, report a claim or otherwise
communicate with the policyholders’ insurer or producer electronically, or if
in person, by maintaining safe social distancing standards.
These accommodations are intended to remain in place until the
state of emergency has been lifted by a state.
In addition to helping customers, life insurers have been providing essential support to our own employees, who are serving consumers across the nation with dedication and commitment under difficult conditions. And we’ve been working with state and local leaders from coast-to-coast to provide critical support to communities in need through donations of time, resources and financial grants.
We’re helping families and businesses across the country, just
as we’ve always done when our nation’s needs were greatest. Whether it was the
Spanish Flu Epidemic of 1918, both World Wars, the Great Depression, the Flu
Epidemics of 1957 and 1968, the September 11, 2001, attacks on the United
States, or the financial crisis of 2008, life insurers were there, meeting the
moment with leadership, empathy and action.
And we’ll continue to be there for them long after we’ve beaten the COVID-19 pandemic.
To learn more about how life insurers are serving their employees, customers and communities during the COVID-19 crisis, go to this link and follow #MeetingTheMoment on Facebook, LinkedIn, and Twitter.
Susan K. Neely was President and CEO of the American Council of Life Insurers (ACLI), the nation’s leading trade association determined to help families live better lives by achieving financial security and certainty. As president and CEO, Neely drove public policy and advocacy on behalf of ACLI’s member companies that represent 93 percent of industry assets and serve 90 million families. She is CEO Emeritus through December, 2024.